I understand these people are trying to make a commission but honestly insulting my decisions is not the way to do it. My girlfriend and I have been discussing engagement rings for the past few months, and after a lot of research and thinking about different options and careful consideration, we decided to go with moissanite. And when we get to Jared, the man at the counter just starts insulting me, telling me I must not want the real thing, acting like I don't love my girlfriend because I won't buy diamond (also, mind you, if you do want to buy diamonds ethically, Jared only has blood diamonds, no lab diamonds) which was her decision. So I told him that Helzberg up the street was fine with showing me moissanite and was very helpful (which they were, I highly recommend going there, the staff is excellent) and he immediately starts insulting them, saying they have worse prices and just want to rip you off (which they don't. Their diamonds are a bit pricey but the rings are much more affordable). The entire time I was at Jared all he did was try to make my girlfriend and I feel stupid. The only reason I'm giving this place two stars instead of one is because they actually have some very pretty rings, especially if you like engraving on the band.
Amazing experience! I've been looking for months for the perfect engagement ring for my soon to be fiancée, and after holding the door and welcoming me in, Taylor was ready to help me find it. She took the time to get to know us and lead us to a section where I spotted "the" ring in seconds. She was clear in explaining how everything added up in the price, even explained the difference in the diamonds. She wanted me to know every detail about what I was purchasing. Very well educated employee and considerate as well. I also worked with Mai who was also very helpful and fun to talk to! I rarely ever write reviews, but their service was absolutely amazing. Thank you guys so much for your help!
Now I am upset with the store and I still don't have my rings back.
My husband and I usually take our rings to the Fairfield mall location but we were in the area and our church is close by so we thought we'd go to this location. I took in the rings with all the paperwork needed and waited over ten minutes to even have anyone say a word to me. Then they finally took our rings and processed them. I told the man that we would be back the next day after church to pick them up. He told me that would be fine.
I brought in a potato to have it diamond tested, they told me it was a sapphire. I was disappointed that my potato wasn't a real diamond, I bought it from a Belgian accordion player on eBay, but I was so happy that the staff was so honest, now I can have closure.
I arrived at the store a several minutes early and noticed that they don't open till noon, so I waited in the car till close to that time. Then I waited patiently outside. One employee came up and someone opened the door for him. He said that they were not open yet and I would have to wait a few more minutes. I was fine with that because it was still only 5 minutes till. Another man walked up (employee) never said a word to me and was let inside. A minute later he poked his head out the door and told me that they were doing inventory and it would be about 5 more minutes. At 2 minutes till 12 (opening time) he pokes his head out again and tells me that it will be another half hour, at least, before he can let me in. I told him that I just wanted to pick up my rings (I had the paperwork in my hand). He told me that he could not let me in the building because there was "merchandise all over the counters." I told him that I could not wait that long because my husband was at home with my sick son. He wasn't sympathetic and shut the door. I noticed there was no sign outside that said anything about possibly opening late due to inventory and no one mentioned it to me when I was there, the day before. I waited in the car a few minutes and saw at least a half a dozen people walk up to the doors only to be told, I'm guessing, a similar story.
Staff is decent when you're making a purchase but if you go for anything else they are usually very rude. Good luck getting them to call you back when they say they will. This includes management. Horrible customer service. I could go on but I just recommend going elsewhere.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Miamisburg, Ohio. Jared The Galleria Of Jewelry is located at 2760 Miamisburg Centerville Rd, Miamisburg, OH 45459, USA.
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